FAQs

WHAT SIZE CHART DOES CASE STUDY FOLLOW?


The size charts vary per brand/collection or design. 



RETURNS AND EXCHANGES 


WHAT IS YOUR RETURN POLICY?


Please refer to our Return Policy here. (landing page to returns)

 

CAN I EXCHANGE MY ITEM WITH A DIFFERENT ITEM?


Items may be exchanged within fourteen (14) days of the receipt of the item. The shipping

fee for the original item will not be refunded and the shipping fees for the new item and the

item to be exchanged will be shouldered by the buyer, unless items received were already

damaged or the customer received a wrong item.

 

CAN I RETURN ITEMS BOUGHT ON SALE?


Unfortunately, items bought on Sale cannot be returned or exchanged.

 

WILL I RECEIVE A REFUND FOR RETURNED ITEMS?


All items are non-refundable. A voucher will be issued to the customer amounting to the

same price that the original item was purchased. Website has the right not to honor the

exchange in case item/s has been damaged or worn.

 

SHIPPING


HOW LONG WILL MY ORDER BE PROCESSED?


Once your order is placed, a standard processing time of 3-5 business days is required

before the order is shipped out.

 

HOW WILL I KNOW IF MY ORDER HAS BEEN ACCEPTED?


Once you send proof of payment to ecomcs@casestudyatelier.com you will receive e-

mails about your order. Below are the kind of e-mails that you might receive:


Order Confirmation – This e-mail confirms that we have received your order. This order

confirmation acts as an invoice and includes your order number and all relevant details.

Shipment Confirmation – This e-mail confirms that your order has been shipped.

Note: Case Study Atelier explicitly reserves the right not to accept your order and to cancel the

Purchase.



I PLACED AN ORDER BUT NEVER RECEIVED A CONFIRMATION EMAIL?


If you do not receive an email from CASE STUDY within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

 

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by ecomcs@casestudyatelier.com


 

HOW LONG WILL MY ORDER ARRIVE?


All orders within the Metro Manila area will take 5-7 business days to arrive. All orders

outside the Metro Manila area will take 9-12 business days to arrive. For the health and

safety of our community, our warehouse will be operating with a skeletal workforce. Please

expect delays with shipping. 

 

HOW MUCH DOES SHIPPING COST?


Shipping fees will depend on the weight and sizes of the orders. Fees will be computed

upon checkout.

 

WHAT SHOULD I DO IF I DON’T RECEIVE MY ORDER WITHIN THE EXPECTED

DELIVERY TIME?


Please reach out to us through ecomcs@casestudyatelier.com

 

ORDERING


HOW DO I USE MY DISCOUNT/PROMO CODE?


We do occasionally offer promotional or discount codes. Unless otherwise stated, these

codes will work on Full-Priced items excluding special collaborations. Codes will sometimes

be valid on already discounted items. You can apply your discount code from your shopping

cart. 


Codes will not be honored past the advertised expiration date. Codes are only valid on

advertised product and in the region in which it is advertised. We reserve the right to not

honor any code that was not distributed through our own advertising (email, social, etc.) and

orders may be cancelled if a code is misused.


To be in the loop on these promotions, we advise that you sign up for our email newsletter

on the homepage or follow us on social media.


OH NO I FORGOT TO PLACE MY COUPON CODE

Unfortunately all orders once placed are considered final. You can use the code in your next order if code is still available. 


 

DO YOU SHIP INTERNATIONALLY?


All orders are available to Philippine residents only. 

 

HOW CAN I CANCEL MY ORDER?


If you wish you cancel your order/s, please contact us at

ecomcs@casestudyatelier.com

 

WHY DO YOU NEED MY PERSONAL INFORMATION WHEN PLACING AN ORDER?


All information shared with Case Study Atelier when placing an order is confidential. We use secure

systems in order to insure that details pertaining to your accounts remain private.